Policies

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Delivery, Collection and Set-Up Policies

Projectors, projector screens, speakers, media players, and other related equipment are subject to pick-up from and return back to our stores by the customer. However, we also provide delivery, set-up, and collection services upon request by the customer for an additional charge.  

Pick-up and return can be done by the customer from and to our locations in Strathdale, Bendigo, and Melbourne from Monday to Saturday between 9am and 5pm. The exact times need to be confirmed with us during the booking. Pick-up must be done only by the customer who signs the rental agreement and makes the payment. Return can be done by someone else, however, the customer has the whole responsibility of the equipment hired and liable for any costs associated with repairs or replacement of the equipment if occurring anytime during the rental session if needed.

The equipment hired must be returned to our stores on the date and time stated on the rental agreement, in clean and good working condition with all the accessories including cables, remotes, and others included in your chosen package. All the cables must be wound up neatly. In the case of late returns, associated late fees are to be charged at the full daily rental rates.

Delivery and collection service fee is $50 within the 10km perimeter of our locations, and additional $25, for every additional 5km distance, whereas the set-up fee is $50 from 9am to 5pm on business days . Fees for delivery, collection and set-up on weekends and after hours may vary and are quoted upon request. The customer must be ready at their address to collect and return the equipment hired.

Booking, Payments, Bond, Cancellation, and Rescheduling Policies  

In order to secure the booking, minimum of 40% of the whole payment needs to be made. If the booking is asked to be cancelled by the customer, it needs to be done at least 14 days before booking collection date for full refund. Any cancellation made within 14 days is non-refundable. Rescheduling the booking is possible until 7 days before the booking collection date without any loss of payment. Rescheduling request within 7 days prior to booking date is at the discretion of the Alpha Screen Hire depending on the stock and other bookings.

The customer needs to be at least 18 years of age and present their identification documents, which are the Australian Driver’s License and one other form that shows the customer’s current address such as utility bill and bank statement in order to sign the rental agreement and collect the equipment hired. Before collection of the equipment, full hire fee, any delivery & collection and set-up fee, if requested by the customer, and $300 bond or an amount agreed by the parties need to be paid by the customer. Bond is to be refunded to the customer once the equipment has been returned to the store in the same condition as it was collected by the customer, which means clean and good working condition, checked when returned. In the case of the equipment being returned back late or damaged, additional fees arisen from these situations are deducted from the bond. Equipment hired by the customer is not insured during the rental period, as a result the customer may consider insuring them for the period they hire.

Damaged and Lost Rental Equipment Policies

The customer has the whole responsibility for the equipment during the hiring period as part of the rental agreement. Any damage to the equipment occurred during this period of time is repaired at the customer’s expense. In case of any damage beyond repair or lost equipment, it is replaced with a new one at the customer’s expense.